|
Is
there a membership fee?
There is no membership fee with Pressed Express. We are competitively
priced with your neighborhood cleaners. We achieve this by having
a centralized cleaning plant and providing delivery service to
you with no storefront provided, which reduces our operating costs.
Is there a pick-up and delivery charge to me?
Pick-up and delivery is FREE of charge.
Where does Pressed Express pick-up from and deliver to?
Currently, Pressed Express picks up and delivers in the following
areas: Carlsbad, Del Mar, Encinitas, Escondido, La Jolla, Oceanside,
Poway, San Diego, San Marcos, Vista.
Can I call in my order instead of using the website?
Yes. Pressed Express is more than happy to assist you with your
orders over the phone. We are even willing to assist anyone who
would like help needing to be set-up online.
What forms of payment do you take?
They are only accepting pre-payments with check, VISA or MasterCard.
Your check can be attached to your bag as pre-payment to: Pressed
Express. If you wish to have a large deposit, we can debit
you account and let you know when your deposit runs low by provide
you an emailed invoice after every pick-up along with your running
total. All invoices are sent via email. . Credit
Card Authorization Form.pdf
*Please
note that the driver does not carry cash. If you have an over
payment, the credit will go towards your account.
What if there is a problem submitting my order over the Internet?
If you experience difficulty with your Internet connection, we
recommend that you call your driver and we would be happy to take
the order for you upon pick-up.
Do I have to tip the courier?
Pressed Express couriers may accept tips or gratuities upon your
discretion.
What if I am not available at the time of my delivery?
All pick-ups and deliveries are made only to a specific location
(closet, a room, a cubicle, etc.) within your company; therefore
it is not necessary for you to be present at the time of delivery.
This location has been assigned by you or your company as a pick-up
and drop-off station for Pressed Express.
What do I do if my order is incomplete?
Our goal is to provide timely and accurate service to all of our
customers. On the event that there is a problem with your order,
please send an e-mail to Pressed
Express Customer Care describing the circumstances
and a representative will assist you in remedying the problem.
Who is responsible for damages?
The Federal Trade Commissions Care Label Rule covers the care
of a garment. Garments purchased in the U.S. must have a legible
care label, and all parts of the garment must have the ability
to endure the recommended care procedure. care label is intended
to give the dry-cleaner direction on how to care for the item
properly. If a label says "dry-clean," this means that all parts
of the garments (including the outer shell, lining, buttons, interfacing
fusing material and trim) will be color fast and will not be altered
during cleaning process. If any problems should occur, it is the
responsibility of the manufacturer who has not tested a part of
the garment accurately before labeling. If the problem continues
from a manufacturing defect, you should take the article back
to the retailer for an adjustment or refund.
How can I ensure the best color performance for my garment?
Always read and follow the care instructions. Protect white and
colored garments from excessive exposure to light. Follow bleaching
instructions of the care label. When in doubt, ask your Pressed
Express Representative.
Where does color failure most commonly fade most on garments?
Color failure are most commonly found in exposed areas such as:
the shoulders, collars and sleeves.
How can I help my dry cleaner when a garment needs dry-cleaning?
- Take it to your
Pressed Express Representative as soon as possible.
- If you need a re-do
on a garment, then you must inform your Pressed Express Rep
within 48 hours.
- Tell your rep the
nature of the stain, by leaving a note in your bag.
- Point out food and
beverage spills, by leaving a note in your bag.
- Point out areas
damaged by improper home spotting. If the dye and fibers are
not severely damaged, we may be able to correct the stain. Please
leave a note in your bag.
What household substances
would affect the color of my garments?
Any fabrics expose to alkaline would damage your garments. Be careful
not to expose fabrics to items such as toothpaste, hair spray, perfume,
or deodorant, which contains alcohol. The acidity of lemon juice
can affect some dyes. Bleach, is one of the most common causes of
color loss and damage to the fabric and should be used with extreme
care.
How do I sort my laundry properly?
Care
Label Talk.pdf
What do the care symbols mean?
Care
Label Symbols.pdf
Credit Card Authorization Form
Credit
Card Authorization Form.pdf
Need Adobe Acrobat Reader? Click on image to download a free version
of Adobe Acrobat Reader.
|
