|
|
 |
SECURITY
POLICY Because
Pressed Express respects your privacy, we do not sell, rent, or
loan any of our customer’s information to any third party. We
may use the collective information when it permits us to improve
and enhance our services and provide any special offerings. Any
information a customer provides to us is held with the proper
security and will not be used in any fashion in which you have
not approved of. Orders placed with Pressed Express, remains private
and secure of all information provided by you. Our commitment
and protection of all personal information of a customer is secured
with the latest technology.
SATISFACTION POLICY
Pressed Express completely guarantees the quality of our dry-cleaning.
If you are not completely satisfied with the quality of our cleaning,
simply contact us within 2-days of your delivery, and we will
re-clean your items free of charge. For more information see our
Re-cleaning Policy below, or contact our Customer Care at Pressed
Express.
RE-CLEANING POLICY
You may return any dry-cleaned items if you are not completely
satisfied within two (2) days after delivery, and we will re-clean
them free of charge. To request re-cleaning, please contact Customer
Care at Pressed Express, or contact your driver and explain the
problem. If you e-mail customer care, you will receive a redemption
slip with a (one time use) personal identification number (PIN).
Resubmit the items as an order and place the PIN in the field
marked "RCP#." The couriers will pick-up the items on schedule.
MISPLACED/LOST ITEMS POLICY
Pressed Express performs maximum care in processing clothing items
received to avoid misplacement or loss of items. Nonetheless,
there will be instances where items may get misplaced or lost.
When differences in count occur, these items must be reported
within 24 hours of delivery. Pressed Express accountability with
respect to any lost item shall not exceed ten (10) times our charge
for cleaning that garment regardless of brand or condition excluding
leather, suede and household items which are at the customers
own risk at all times.
LEATHER/SUEDE POLICY
Pressed Express performs maximum care in processing clothing items
received to us, which are best suited to the nature and conditions
of each individual garment. Nonetheless, we cannot assume responsibility
for inherent weaknesses or defects in materials that may result
in tears or development of small hole in fabric that are not readily
apparent prior to processing. All leather and suede garments are
cleaned 100% at customer’s own risk, and Pressed Express does
not accept any responsibility or liability for any damage or fading
as a result of the dry-cleaning process.
GARMENT DAMAGE POLICY (INCLUDING HOUSEHOLD ITEMS)
Pressed Express performs maximum care in processing clothing items
received to us, which are best suited to the nature and conditions
of each individual garment. Nonetheless, we cannot assume responsibility
for inherent weaknesses or defects in materials that may result
in tears or development of small hole in fabric that are not readily
apparent prior to processing. In dry-cleaning and laundering we
cannot guarantee against color loss, color bleeding, and shrinkage;
or against damage to weak and tender fabrics. Pressed Express
liability with respect to any damaged items shall not exceed ten
(10) times our charge for cleaning that garment regardless of
brand or condition.
AUTHORIZATION POLICY
The majority of garments and household articles clean quite adequately.
However, Pressed Express and our cleaners may recognize a potential
problem and ask you to sign a release form before processing the
item. This procedure is to notify you that there is a potential
problem and certain risk in proceeding. It may be a question about
colorfastness, the resistance of one component to the cleaning
process, or a question of the age of or weakness of the fabric.
The main purpose of the release form is to alert you to the possible
problem. If you agree, the item will be processed with extreme
care and probably returned to you in a usable condition. If damage
does develop, however, Pressed Express and our Cleaners will not
be held responsible since it has warned you of the risk and obtained
your consent to proceed. If Pressed Express determines the need
for a consent form, a Customer Care Representative will attempt
to contact the customer for verification and authorization. If
authorization for cleaning cannot be obtained in a timely manner,
then Pressed Express will deliver the item in question back to
the customer. You may choose to re-submit them with a release
form expressing your acknowledgment that Pressed Express and our
Cleaners will clean them at customer’s own risk.
DELIVERY POLICY We aim to make our delivery service timely
and convenient for our customers. The following are Pressed Express
delivery policy to help you understand the way we practice our
business.
- Delivery Hours
- Pressed Express’ delivery hours are 8 A.M. to 5 P.M. Tuesday
through Friday.
- Delivery Fees
- Delivery is FREE.
- Gratuity - Pressed
Express couriers may accept tips or gratuities upon your discretion.
- Acceptance of
Delivery - All pick-ups and deliveries are made only to a
specific location (closet, a room, a cubicle, etc.) within
your company. This designated location has been determined
by you or your company as a pick-up and drop-off station for
Pressed Express.
- Late Delivery
- If unusual circumstances make it impossible to deliver your
order during scheduled day, it will be delivered immediately
the following pick-up/drop-off day.
- Right to Refuse
Service - Pressed Express reserves the right to refuse service
to any customer.
QUALITY COMMITMENT
Pressed Express committed to providing all of our customers the
best online dry-cleaning experience. We offer quality dry-cleaning
service at competitive prices. We have utilized the best state-of-the-art
facility and have highly trained people to ensure the quality
of service. Our site has also been designed to make your dry-cleaning
experience easy and reliable.
|
|
